SEARCH PROVIDER OF THE YEAR

We are looking for the Search Provider who:

• provides the best customer service

• best understands the needs of its customers

• adopts the best approach to service issues

• adopts the best approach to IT security

INNOVATION OF THE YEAR

An innovative project or product that has either:

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• Transformed a key element of a department's culture or performance; or

• Broken new ground in the delivery of services to clients.

RISING STAR OF THE YEAR

SERVICE PROVIDER OF THE YEAR

Can demonstrate:

• The ability to deliver high standards of service and support to clients

• They have provided real benefits to clients and strategic partners

• They have worked consistently to improve efficiencies and reduce costs for all parties

• Innovation in developing and bringing-to-market new service offerings

• Adopts the best philosophy to client integration.

CLIENT CARE AWARD

Firm/company/team can demonstrate:

• They have exceeded clients' expectations

• Commitment and professionalism

• They have utilised innovation to improve and maintain client care and to resolve issues

• They have maintained high levels of client care, even in times of crisis

BEST USE OF TECHNOLOGY

Firm/company/team can demonstrate:

• They have adopted a technology based tool, technique or system which has created a competitive advantage in the previous 12 months

• Strong teamwork and co-operation in the installation of the initiative will gain credit

• We are looking for originality in the conception and delivery of the technology

OUTSTANDING COMMITMENT TO TRAINING

Firm/company/team can demonstrate:

• They have created an innovative approach to the organisation’s training and development programme

• How they are committed to training and continual development of staff

• They have worked with departments and individuals to identify training needs and develop skills.

• Can include - In-house training, Apprenticeships, Graduate Programmes 

PROPERTY TEAM OF THE YEAR

We are looking for the team who:

• Have operated most effectively as a specialist conveyancing department within a firm

• Can demonstrate successes as a result of working together as a team

• Have achieved tangible benefits for their firm, such as publicity, financial and reputational etc.

CONVEYANCER OF THE YEAR

This individual can demonstrate:

• Their commitment to customer service from start to finish

• They can deal effectively with any service issues or complaints which arise

• They utilise a strong client and introducer retention and new business policy

• They adopt a sound approach to IT security and cyber crime prevention

• They adopt a sound overall approach to risk

• They have made a real difference to their firm/clients during the past year

The winner of this award can be a Managing Partner, Senior Partner, Chief Executive or Chief Operating Officer.

• An individual who clearly articulates and communicates the firm’s purpose and priorities in order to engage its people and clients in a way that exceeds expectations

• Helped the business to overcome challenges by driving a inclusive culture, leadership style and coherent strategy, allowing the business to achieve sustainable and superior outcomes, with an emphasis on contributions made in the past year

• Created value for the firm by introducing unique innovations and technology

• Has worked effectively with the firm’s management team to develop, shape and implement the firm’s strategy

• Led the firm in supporting the local community and pro-bono work

• Helped to support both staff and clients in order to drive forward the firm’s business

NATIONAL CONVEYANCING FIRM OF THE YEAR

A National Firm who engages with their clients through various channels – direct, online, panels or multiple offices.

Entrants to this award must be able to demonstrate they are the ‘whole package’

• Customer service from start to finish

• Their approach to dealing with any service issues or complaints which arise

• Their client and introduce retention and new business policy

• Their commitment to staff loyalty and retention

• Their contribution to the local economy

• Their approach to IT security and cyber-crime prevention

• Their overall approach to risk

OUTSTANDING ACHIEVEMENT AWARD

LIFETIME ACHIEVEMENT AWARD