CONVEYANCING FIRM OF THE YEAR - NORTH OF ENGLAND

The successful firm in this category will be the stand out firm who can show the Judges their commitment to:
Please provide company postcode in nomination.

• customer service from start to finish

• their approach to dealing with any service issues or complaints which arise

• their client and introducer retention and new business policy

• their commitment to staff loyalty and retention

• their contribution to the local economy

• their approach to IT security and cyber crime prevention

• their overall approach to risk

• their overall ambitions.

CONVEYANCING FIRM OF THE YEAR - MIDLANDS

The successful firm in this category will be the stand out firm who can show the Judges their commitment to:
Please provide company postcode in nomination.

• customer service from start to finish

• their approach to dealing with any service issues or complaints which arise

• their client and introducer retention and new business policy

• their commitment to staff loyalty and retention

• their contribution to the local economy

• their approach to IT security and cyber crime prevention

• their overall approach to risk

• their overall ambitions.

CONVEYANCING FIRM OF THE YEAR - SOUTH OF ENGLAND

The successful firm in this category will be the stand out firm who can show the Judges their commitment to:
Please provide company postcode in nomination.

• customer service from start to finish

• their approach to dealing with any service issues or complaints which arise

• their client and introducer retention and new business policy

• their commitment to staff loyalty and retention

• their contribution to the local economy

• their approach to IT security and cyber crime prevention

• their overall approach to risk

• their overall ambitions.

CONVEYANCING FIRM OF THE YEAR - WALES

The successful firm in this category will be the stand out firm who can show the Judges their commitment to:
Please provide company postcode in nomination.

• customer service from start to finish

• their approach to dealing with any service issues or complaints which arise

• their client and introducer retention and new business policy

• their commitment to staff loyalty and retention

• their contribution to the local economy

• their approach to IT security and cyber crime prevention

• their overall approach to risk

• their overall ambitions.

SEARCH PROVIDER OF THE YEAR

We are looking for the Search Provider who:

• provides the best customer service

• best understands the needs of its customers

• adopts the best approach to service issues

• adopts the best approach to IT security

INNOVATION OF THE YEAR

An innovative project or product that has either:

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• Transformed a key element of a department's culture or performance; or

• Broken new ground in the delivery of services to clients.

RISING STAR OF THE YEAR

Must be under the age of 35 on the date of ceremony, please provide date of birth in nomination.

This individual can demonstrate:

• Exceptional client service

• High levels of skill and technical ability

• A flare for innovation and championing best practice

• They can show initiative in challenging situations.

SERVICE PROVIDER OF THE YEAR

Can demonstrate:

• The ability to deliver high standards of service and support to clients

• They have provided real benefits to clients and strategic partners

• They have worked consistently to improve efficiencies and reduce costs for all parties

• Innovation in developing and bringing-to-market new service offerings

• Adopts the best philosophy to client integration.

CLIENT CARE AWARD

Firm/company/team can demonstrate:

• They have exceeded clients' expectations

• Commitment and professionalism

• They have utilised innovation to improve and maintain client care and to resolve issues

• They have maintained high levels of client care, even in times of crisis

BEST USE OF TECHNOLOGY

Firm/company/team can demonstrate:

• They have adopted a technology based tool, technique or system which has created a competitive advantage in the previous 12 months

• Strong teamwork and co-operation in the installation of the initiative will gain credit

• We are looking for originality in the conception and delivery of the technology

OUTSTANDING COMMITMENT TO TRAINING

Firm/company/team can demonstrate:

• They have created an innovative approach to the organisation’s training and development programme

• How they are committed to training and continual development of staff

• They have worked with departments and individuals to identify training needs and develop skills.

• Can include - In-house training, Apprenticeships, Graduate Programmes 

PROPERTY TEAM OF THE YEAR

We are looking for the team who:

• Have operated most effectively as a specialist conveyancing department within a firm

• Can demonstrate successes as a result of working together as a team

• Have achieved tangible benefits for their firm, such as publicity, financial and reputational etc.

CONVEYANCER OF THE YEAR

This individual can demonstrate:

• Their commitment to customer service from start to finish

• They can deal effectively with any service issues or complaints which arise

• They utilise a strong client and introducer retention and new business policy

• They adopt a sound approach to IT security and cyber crime prevention

• They adopt a sound overall approach to risk

• They have made a real difference to their firm/clients during the past year

MANAGING PARTNER OF THE YEAR - NEW!

The winner of this award can be a Managing Partner, Senior Partner, Chief Executive or Chief Operating Officer.

• An individual who clearly articulates and communicates the firm’s purpose and priorities in order to engage its people and clients in a way that exceeds expectations

• Helped the business to overcome challenges by driving a inclusive culture, leadership style and coherent strategy, allowing the business to achieve sustainable and superior outcomes, with an emphasis on contributions made in the past year

• Created value for the firm by introducing unique innovations and technology

• Has worked effectively with the firm’s management team to develop, shape and implement the firm’s strategy

• Led the firm in supporting the local community and pro-bono work

• Helped to support both staff and clients in order to drive forward the firm’s business

NATIONAL CONVEYANCING FIRM OF THE YEAR

A National Firm who engages with their clients through various channels – direct, online, panels or multiple offices.

Entrants to this award must be able to demonstrate they are the ‘whole package’

• Customer service from start to finish

• Their approach to dealing with any service issues or complaints which arise

• Their client and introduce retention and new business policy

• Their commitment to staff loyalty and retention

• Their contribution to the local economy

• Their approach to IT security and cyber-crime prevention

• Their overall approach to risk

RESILIENCE AWARD  - NEW!

This award recognises the best response to the COVID pandemic. Demonstrating resourcefulness, tenacity and operational agility. In addition practices that supported your workforce.

MENTAL HEALTH & WELLBEING AWARD - NEW!

Recognising a conveyancing firm/legal organisation which has demonstrated a strong commitment to providing or promoting a positive working environment that supports the mental health of its staff/colleagues 

• They have shown active leadership support

• They have adopted consultations with staff/staff led initiatives 

• Their commitment training for managers/staff 

• They have provided a positive working culture 

• They have created innovative practice 

• They have created provision of services/support/signposting to resources