Ticket Booking Terms & Conditions

 

Event Ticket Terms and Conditions

All tickets must be booked and paid for online in advance of the event.

Tickets are non-refundable once purchased. If you or one of your guests cannot attend, a substitute guest may attend in their place. Please notify us in advance of the original guest’s name, the substitute guest’s name and any dietary or accessibility requirements.

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Dietary requirements and allergies
All dietary requirements and food allergies must be provided to Charlton Grant Ltd at least 7 days before the event. We will pass this information to the venue and/or caterer. We cannot guarantee that requirements notified after this deadline can be accommodated and cannot be responsible for requirements or allergies that have not been disclosed to us in advance.

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Accessibility
Please notify Charlton Grant Ltd as early as possible of any accessibility requirements. We will work with the venue and relevant suppliers to make reasonable arrangements wherever practicable. Requirements notified late may be more difficult to accommodate.

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Changes and cancellation
Charlton Grant Ltd reserves the right to make reasonable changes to the event, including the programme, speakers, host, entertainment, timings, format, date or venue.

Where circumstances outside our reasonable control require a material change to the date or location, we will notify ticket holders as soon as reasonably practicable and tickets will normally transfer to the revised event.

If the event is cancelled and not rescheduled, the ticket price paid will be refunded. Charlton Grant Ltd will not be responsible for travel, accommodation or other associated costs, except where required by law.

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Photography and filming
Photography and/or filming may take place at the event. Images and footage may be used by Charlton Grant Ltd for publicity, publications, websites, social media and promotion of future events. Further information is available in our Privacy Policy.

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Lighting and special effects
The event may include theatrical lighting, flashing or strobe lighting, loud music or other special effects. The person making the booking is responsible for making their guests aware of this.

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Refusal of admission and competitors
Charlton Grant Ltd reserves the right to refuse admission to, cancel the registration of, or require the departure of any attendee where we reasonably consider their attendance to be contrary to the legitimate commercial interests of the event.

This specifically includes employees, representatives or agents of businesses that compete directly with Charlton Grant Ltd or any of its event brands, whether attending under their own booking or as the guest of a sponsor, partner, table booker or other attendee.

Sponsors, partners and table bookers are responsible for the guests they invite. Submission or acceptance of a guest name does not guarantee admission.

Where an individual is refused admission solely because they are considered a competitor, any refund will be limited to the amount specifically paid for that individual ticket. No separate refund will be payable for a guest place included within a sponsorship package, complimentary allocation or table booking.

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Commercial activity
Unauthorised commercial activity, solicitation or promotion at the event is not permitted without prior approval from Charlton Grant Ltd.

 

Conduct, alcohol and harassment

Charlton Grant Ltd operates a zero-tolerance policy towards harassment, sexual harassment, discrimination, threatening or abusive behaviour, violence and conduct which causes unreasonable disruption or creates a safety risk.

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Sexual harassment includes, but is not limited to:

• sexual comments, jokes, propositions or advances;

• suggestive looks, staring, leering or sexual gestures;

• displaying or sending sexually explicit material;

• making promises or offering benefits in return for sexual favours;

• intrusive questions or comments about a person’s private or sex life;

• sexual posts, emails, messages or contact on social media;

• spreading sexual rumours; and

• unwelcome touching, hugging, massaging or kissing.

 

We reserve the right to refuse admission or require any attendee to leave where their conduct is inappropriate, unsafe, disruptive or offensive, including where this results from excessive alcohol consumption.

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Attendees must comply with reasonable instructions from Charlton Grant Ltd, venue staff and event security.

No refund will be payable where admission is refused or an attendee is removed because of their conduct or breach of these Terms and Conditions. Serious incidents may be reported to the attendee’s employer, venue security and/or the police where appropriate.

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Guest and table bookings
The person making a booking on behalf of others is responsible for ensuring that all guests are aware of these Terms and Conditions and relevant event information.

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Damage
Attendees are responsible for any loss or damage to the venue or property caused by their deliberate or negligent actions.

Speakers and contributors
Views expressed by speakers, hosts, panellists or other contributors are their own and do not necessarily represent the views of Charlton Grant Ltd.

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Liability
To the extent permitted by law, Charlton Grant Ltd’s liability arising from a ticket booking or attendance at the event will be limited to the amount paid for the relevant ticket. Nothing in these Terms limits any liability which cannot legally be limited.

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Data protection
Personal information provided in connection with a booking will be processed in accordance with our Privacy Policy. Where information is provided about another guest, the person providing it must ensure that the guest is aware their information has been shared with us.

These Terms and Conditions are governed by the laws of England and Wales.

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Terms and Conditions updated September 2026.